Returns & Exchanges

We want you to love your ride, which is why we offer a 30-day return window for all bikes and accessories in their original condition. Whether it's a fit issue or a change of heart, our team is here to ensure your cycling experience remains seamless.

1

Initiate Your Request

Contact our support team within 30 days of delivery with your order number and reason for return to receive a Return Authorization number.

2

Prepare Your Shipment

Carefully pack your items in the original packaging; for bicycles, ensure all protective padding is in place to prevent damage during transit.

3

Schedule a Pickup

Once your return is approved, we will provide a prepaid shipping label and help you coordinate a pickup time with our preferred carrier.

4

Receive Your Refund

After our mechanics inspect the returned gear at our Brooklyn warehouse, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing